Social Media Community Guidelines
This page contains community guidelines asking for protection of privacy and mutual respect between users of the National Landlords Association’s (NLA) social media accounts. It also states the disclaimer, copyright and conditions of use for NLA’s social media accounts.
We welcome your comments, questions and feedback on the NLA’s social media accounts (Twitter, Facebook, YouTube and LinkedIn), but we do ask that you are respectful of the community and follow these guidelines:
Summary of the guidelines
1. Be kind and respectful of other users
2. Be sensible with the information you share and don’t post anyone’s personal information
3. Don’t break the law.
The full guidelines can be read below.
Protecting your privacy (and the privacy of others)
Please do not share any of your own, or anyone else’s, private information on the NLA’s social media accounts. If there's something you need to discuss relating to a specific claim or complaint, please call the Membership Team on 020 7840 8937. Our Membership Team will need to verify your identity if you'd like to discuss individual circumstances.
Any posts which contain private information will be removed.
Phone: 020 7840 8937
Advice Line (Available to NLA Members Only)
Phone: 020 7840 8939
1. Please be respectful of other users of the NLA’s social media accounts
2. Stay on topic and do not upload content or post a comment that is unrelated to the purpose the account
3. Do not use language or content that:
- appears to be spam
- is racist, sexist or discriminatory
- contains insults or put downs
- is likely to be offensive, inflammatory or provocative (including swearing and obscene or vulgar comments)
- contains potentially harmful advice
- is not accurate
4. Don't break the law or encourage others to do so (this includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and contempt of court)
5. In the course of using the community areas of the NLA’s social media accounts, please don't post personal information – addresses, phone numbers, email addresses or other online contact details – relating either to you or other individuals
6. Don't impersonate or falsely claim to represent a person or an organisation Don't attempt to log on using another user’s account
7. Don't make any commercial endorsement or promotion of any product, service or publication
8. The NLA provides guidance on best practice, not legal advice. If you require legal advice, please consult a lawyer.
Removing comments and banning users
Any comments and posts that breach these terms will be removed by the NLA. If an individual repeatedly violates this policy, that user will be blocked from posting in the future. The NLA accepts no liability in any way connected to the use of, or access to, the NLA’s social media accounts.
By making any contribution to the NLA’s social media accounts publicly - including comments, photos or videos – you're granting the NLA permission to reuse this content inside that platform via that platform’s sharing function.
The content provided on the NLA’s social media accounts (Twitter, Facebook, YouTube and LinkedIn) is intended to inform, engage and provide general information on the services offered by the NLA. Every effort has been made to ensure that the information set out on the NLA’s social media accounts is accurate.
However, visitors to these accounts are advised that:
- the information provided does not replace or alter laws and other official guidelines or requirements
- the NLA doesn't accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in the NLA’s social media accounts or for any error, inadequacy, deficiency, flaw in or omission from the information provided in the NLA’s social media accounts
- all links, shared content, and references to other products, websites or organisations not within the NLA are provided in good faith, and the NLA does not take any responsibility for content provided on external sites
- the NLA doesn't necessarily endorse any website or organisation, which links to the NLA's website. Liking, favouriting or sharing information does not constitute an endorsement or recommendation
- the information on the NLA’s social media accounts is largely provided for the United Kingdom. Laws may vary between England, Scotland, Wales and Northern Ireland, so you should check the laws in your area to see which legislation applies to you and your properties.
Except where stated, the content on the NLA’s social media accounts is the copyright of the National Landlords Association. For permission to use the information on the NLA’s social media accounts for any other purpose contact the Press Office.
The NLA’s social media accounts provide links to other sites. Permission to use copyrighted materials from other sites must be obtained from the copyright owner.
Conditions of use
While the content on the NLA’s social media accounts is publicly accessible, all content (text, images, videos) is the copyright of the NLA. This content may be shared on other platforms in its original format, provided it is unaltered and attributed to the NLA.