About the scheme
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What is the Recognised Supplier Scheme?
We know that sourcing a new supplier can be a time consuming task, which is why the NLA works with a number of companies that provide products and services specifically for landlords. Our Recognised Supplier Scheme is a convenient way you can narrow your search, read reviews and find the supplier you need. In addition to this, a number of suppliers offer preferential rates for members of the NLA. NLA Recognised Suppliers meet a number of key requirements before being accepted on to the scheme. These due diligence measures mean that we do the hard work so you don't have to.
What does the NLA do to check those taking part are reputable and offer quality services?
We undertake a series of checks before approving a supplier. These include checking financial stability, an assessment of the products and services being sold, getting references from landlords who have used the service before, and then referring the application to our decision-making panel. A majority decision determines acceptance on to the scheme.
How does the Recognised Supplier Scheme benefit NLA members?
Members can search the supplier directory online and in UK Landlord with the confidence that each applicant has met a series of key requirements before being accepted on the NLA's Scheme. Discounts and special offers from an array of different suppliers are available to NLA members.
How can members feedback?
If you are an NLA Member you can rate and review our Recognised Suppliers on the website.
If you would like to recommend a supplier for the scheme, please let us know.
The Recognised Supplier Scheme is policed by complaint. If you have an issue with any of the suppliers listed please follow these steps:
Step 1: Approach the company in writing to see if they can resolve the issue.
Step 2: If you are not satisfied that the issue has been dealt with properly, send your original letter and the supplier’s response to us by email with your comments.
Step 3: We will forward your comments to the supplier and ask them for a response.
Step 4: We will forward the supplier's response to you.
Where it can be demonstrated that suppliers have broken the Terms of the Recognised Supplier Scheme the issue may be referred to the NLA panel to make a decision on what action is appropriate.
Read our Guide to Selecting a Supplier. For more information on where to go for help call the Citizens Advice Consumer Helpline on 03454 040 506 for advice on your consumer rights.
By applying for listing in the Recognised Supplier Scheme, listed suppliers agree to our terms and conditions which include payment of the appropriate fee.
To return to the Complaints and Feedback main page please click here.