Article Posted -
01 Mar 2016

More renters in Wales are satisfied with their landlord than in any other part of the UK* according to new findings** from the National Landlords Association (NLA).

The poll found that 92 per cent of renters in Wales said they were satisfied with their landlord. Tenants in the East Midlands were second on the list, with 83 per cent satisfaction.  

A stark regional difference in satisfaction exists on either side of the Pennines. Eighty two per cent of tenants in the North West were satisfied with their landlord whereas 67 per cent of tenants in the North East were satisfied witht heir landlord – the lowest satisfaction rate in the whole of the UK.

On average across the UK, eight in 10 tenants (79 per cent) were satisfied with their landlord.

Richard Lambert, Chief Executive Officer at the NLA, said:

“Good landlords make up the majority of the market so it’s not surprising that the majority of tenants are satisfied.

“Private renting is far from the insecure, uncertain and unhappy picture that it is often made out to be, and these findings will help to reassure existing renters and those looking to make their home in the private sector.

“The NLA provides a range of training and accreditation opportunities for landlords in order to help them develop and improve standards, which is good news for the minority of tenants who are dissatisfied.

“However, this is only part of the solution and both central and local government must also commit more resources to tackling poor standards and weeding out bad landlords”.


Full regional breakdown

Region                     Landlord Satisfaction

Wales                                       92

East Midlands                           83

North West                                82

South West                               82

South East                                80

Scotland                                    79

West Midlands                          79

Yorkshire and the Humber       73

London                                       72

East of England                         71


North East                                  67


*Excludes Northern Ireland

**NLA Quarterly Tenants Panel – Q4 2015 (950 respondents)

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