Private renting and mental health


For most tenants and landlords in the PRS, the relationship between them is simply a business transaction, with some tenants never even meeting their landlords in person, liaising instead through a property manager.  

But in some cases, the relationship between tenant and landlord can be more complex, and if the tenant has a mental illness, they may need more support from their landlord compared to other tenants.

While you are neither expected nor legally required to provide support, if you are a landlord who is willing to support your tenant, it is vital that you have access to the right resources and organisations.

Mind has an excellent advice page for helping someone else with a mental illness, as well as a wide range of training courses available. The Mental Health Foundation also provides practical advice on how to respond when people with mental health problems experience a crisis.

Here are some further tips on helping your tenant:

  • Don’t try to solve the problem yourself
  • Co-ordinate with the tenant’s family and social worker if you can
  • Get clued up on crisis intervention
  • Assist your tenant to fill out the rental application
  • Attend when a stranger, such as a tradesperson, visits the property
  • Relax any ‘no-pets’ policies if the tenant has an emotional support or service animal prescribed by their doctor.

Through communication and the implementation of simple, yet imaginative solutions, your tenant will be able to continue living in the property. No case is the same however and thinking outside of the box may be required.

If you are concerned about a tenant and aren’t sure what to do, you can call one of the following numbers:

  • Mind Infoline; call 0300 123 3393 or email
  • Rethink Advice and Information Service; call 0300 5000927 Fax: 020 7820 1149 or email:
  • Anxiety UK; call 08444 775 774
  • Citizens Advice; call 03444 111 444
  • Step Change; call 0800 138 1111 or visit the website at

NLA members can also call our advice line on 020 7840 8939.


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27 February 2019 - 12:00am
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