Website privacy policy

Date this policy was revised: 25 Feb 2013

National Landlords’ Association (“NLA”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is National Landlords’ Association Limited of Skyline House, 200 Union Street, London SE1 0LX.

About us

NLA is a joint-venture of National Landlords Association Ltd (registered in England under number 4601987) and The Landlords Association Ltd (“TLA”) (registered in England under number 4336449). The registered offices for both of these not-for-profit companies limited by guarantee, is at Skyline House, 200 Union Street, London SE1 0LX. The NLA is the leading membership organisation which represents and supports private residential landlords in the UK.  We are committed to act in the best collective interests of our membership and the wider sector.

Please note that all written and oral advice provided in our publications and through our services (including via the telephone advice line) is aimed at those letting, not necessarily renting, residential property, and is given in good faith. We cannot be held responsible or liable for any loss you may suffer which arises from your reliance on such advice where you are relying on it in a capacity other than a landlord.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website www.landlords.org.uk (“website”). This includes information provided at the time of registering to use our website, subscribing as a member, posting material or requesting further services. We may also ask you for information when you report a problem with our website or services.
  • Information or material that you post or contribute to our website.
  • If you contact us, we may keep a record of that contact.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our website and of the fulfillment of your orders.
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our website according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Please note that our advertisers and suppliers may also use cookies, over which we have no control.

Where we store your personal data

As our servers are located in the United Kingdom, the data that we collect from you is obtained, processed, stored and transmitted in compliance with data protection legislation including the Data Protection Act 1998 and European Directive 95/46 and 2002/58. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services concerning our services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To maintain our organisational records.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To allow you to participate in NLA online forums and other interactive areas and to display your profile and information about you on the website.
  • For research and analytical purposes, including to improve the information, products and/or services we provide.
  • To supply to third parties as outlined below.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you (including the services and products we offer in collaboration with our third party providers) and we or they may contact you about these by post or telephone.

We will communicate with you by telephone, letter, email or other reasonable means with updates and information about goods and services similar to those which were the subject of a sale to you or enquiry from you.

Disclosure of your information

 

You have the right to ask us not to process your personal data for marketing purposes. If you do not want to receive information from third parties contact us by email (click here) with the word “unsubscribe” in the subject field.  If you also do not wish to receive such information from NLA, please specify this in the email (otherwise you will continue to be contacted by us). 

We may disclose your personal information to third parties:

  • If NLA or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or to protect the rights, property, or safety of NLA, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Where an enquiry regarding a possible complaint about you is received, we will confirm to the complainant or their representative that you are a member of NLA and may share information with the local authority.

Your rights

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to company.secretary@landlords.org.uk.

© National Landlords Association : 2nd Floor, 200 Union Street, London SE1 0LX