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Membership Terms

Who we are

In these Terms, 'Group', 'We', 'Us' and 'Our' mean the National Residential Landlords Association group (the NRLA), a membership organisation which represents and supports private residential landlords in the UK. It comprises four companies:

The registered office for these companies is at 212 Washway Road, Manchester, England M33 6RN.

Membership Terms

These membership terms (‘the Terms’) of the NRLA referred to in its Articles of Association and the further documents referred to herein, govern the relationship between the NRLA and each member (‘Member’, ‘you’, ‘your’) and form part of a legally binding contract we refer to as the Membership Terms & Conditions (‘Membership T&Cs’). Please read these (including the documents below) carefully before you apply to become a member as you will be asked to agree to them to join or renew with us:

Collectively set out the conditions of your membership of the NRLA. Use of some of our services may also be subject to additional, specific terms and conditions e.g. booking a course or using a commercial partner’s service.

The rights and obligations that you have under all the Membership T&Cs are personal to you and not transferable to any other business or person. The rights and benefits will cease when your membership ends, for whatever reason.

Under this contract, conditional upon payment of the appropriate subscription, we will provide you with access to our services and a range of other benefits and discounts, which we offer directly ourselves or with our partner organisations.

By becoming a member, you agree that you and your associated members

Although we are committed to acting in the best collective interests of our membership and the wider private rented sector, we cannot be held responsible for any adverse effects or consequential losses following the provision of advice and information.

All written and oral advice provided in our publications and through our services (including via the advice line) is given in good faith and aimed at those letting private residential accommodation in the UK.

Membership classes

There are two current classes of membership of the NRLA:

The Directors of the NRLA have overriding discretion to determine

Membership fees and term

Membership fees displayed on the application section of our website will always prevail for all categories of membership. The minimum membership term is for one calendar year.

We reserve the right to increase the price of membership fees on an annual basis. You will be informed of any membership fee increase within your membership renewal notice.

Membership benefits

The NRLA offers its members a range of useful products and services which we reserve the right to change from time to time. Each may be subject to additional Membership T&Cs from us or our partners. They currently include the following

By becoming a member of the NRLA, you are agreeing to comply with the provisions of our Articles of Association, including the commitment to contribute a maximum of £1 to the assets of the NRLA in the unlikely event that it is wound up as insolvent.

Becoming a member

When you submit your application (online, by post, telephone, in person or email) you agree to become bound by all the Membership T&Cs as a member, subject to acceptance of your application by us. We reserve the right to decline membership applications at our absolute discretion.

For applications made through our website, you will be automatically directed to an application confirmation page and receive an email acknowledgement. Acknowledgement that your application has been received and is being processed does not yet mean that the contract between us is formed.

For all applications, these Membership T&Cs will be binding from the date we send your welcome pack by electronic means (if you have provided us with your valid email address) or by post.

Cooling-off period/distance selling regulations

You agree that because, at your request, we start to provide membership services immediately following acceptance of your payment, you have no right to cancel your subscription under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or similar legislation which amends or replaces it.

Renewals and cancellations

Membership will automatically continue upon the expiry of each term of membership, subject to your paying and our accepting payment of your membership fee for the new membership term in accordance with the Membership T&Cs.

We will send you a membership renewal notice approximately a month in advance of the expiry of your membership, including your membership renewal price, collection date (which will be prior to your membership expiry) and your entitlement to cancel your membership should you wish.

If you wish to cancel your membership, you must inform us in writing of your intention to cancel at least ten working days prior to the anniversary of the date that you became a member. In the absence of such written notice, your membership will be automatically renewed immediately upon expiry of the current contract period. At the point of renewal of your membership, our collection of your payment is confirmation of the continuation of this contract for the subsequent membership term.

Lapsed membership

Subject to renewal as above, your membership will lapse on the day prior to the expiry of each membership term. If your membership is renewed within 30 days from the date that it has lapsed, your membership will be treated as continuous. However, claims against Tax Investigation Insurance can only be made if membership is fully paid up at the time the relevant HMRC enquiry or investigation is notified to you. Tax Investigation Insurance is subject to its own specific terms and conditions.

Ending your membership

You can cancel your membership at any time by letting us know in writing. You are not entitled to any refund in respect of any unexpired portion of your membership as the membership fee for the relevant period is payable in full and is non-refundable or transferable.

Your entitlement to membership benefits will cease on your ending, or suspension or termination of your membership, including but not limited to

Suspension or termination of your membership by us

We may, in our sole and absolute discretion, suspend or terminate your membership, either in full or in part, and take such other action as we deem appropriate if

Suspension or termination of membership takes effect upon service on you of notice to that effect.

If we suspend or terminate your membership under one of the above provisions, the following appeals process will apply:

If your membership is terminated under any of the above provisions, you will be disqualified from all other categories of membership of the NRLA and you may not be allowed to re-join subsequently.

We may, at our absolute discretion, re-admit a person who has ceased to be a member by reason of the above provisions. In the case of suspension pending our investigation, your benefits and membership will be reinstated if the investigation clears you of the allegations made.

We may disclose such information to law enforcement authorities as we reasonably feel is necessary and reserve the right to publish the names of members whose membership has been terminated for any of the above reasons.

We may also take any other action we deem reasonably appropriate. Such action may include taking legal proceedings against you for reimbursement of all costs we have incurred as a consequence of any breach by you, or any person associated with you, of the Membership T&Cs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs on a solicitor and client basis). We exclude liability for actions taken in response to breaches of these Membership T&Cs.

For the avoidance of doubt, if it is alleged that you are in breach of the Code of Practice, the complaints process set out in the Code of Practice will apply.

Use of the Advice Line

The Advice Line is only available to named Landlord or Business Members. Contacts must be related to your own private residential lettings and not in relation to properties owned by or managed on behalf of others. The frequency and/or nature of use of the Advice Line by you will be monitored. Where use is deemed to be excessive and/or inappropriate by us, your use of the Advice Line may be restricted. We define excessive as where the cost to the NRLA of providing you with advice exceeds 50% of your membership fee. All calls are recorded.

Use of the NRLA Brand

As a Member, the NRLA grants you a licence to use ‘National Residential Landlords Association’ and the initials NRLA and the current NRLA Member Logo (together, ‘the NRLA Brand’) to tell others that you are a member of the NRLA subject to the following conditions:

Third-party terms and conditions

When any NRLA service or products are provided to the NRLA by a third party ("the Provider") in order to enable the service or products to be provided to you the service is subject to the Provider's posted terms and conditions so far as applicable. Where there is any conflict between the terms and conditions of any Provider and ours then the NRLA's Membership T&Cs or other rules and guidelines shall prevail.

You agree not to do anything which is a breach of the Provider's terms and conditions where they are posted on the NRLA website. You will also indemnity us against all actions costs claims demands and liabilities arising directly or indirectly out of any claim by or liability to any third party against us arising out of or connected with your use of any NRLA service or products or content

The NRLA as an introducer

Where any services or products are provided by a third party this will be indicated online or in other documentation provided relating to the particular service or products involved. If an order is given to the Provider, any contract is between you and them, the NRLA is not a party to such a contract. In such a situation the NRLA acts purely as an introducer and not acting as Agent for either you or for the Provider.

The NRLA is not in any way liable to you under or in respect of any contract between you and the Provider. The NRLA accepts no liability whatsoever or responsibility for any act, omission, failure or breach of contract on the part of the Provider or anyone else acting on behalf of the Provider and all such liability is disclaimed.

Making a complaint about the NRLA and our services

We aim to provide an excellent service to all our members and customers and to make reasonable endeavours to ensure that you are satisfied with the service that you receive. If we fail to meet your expectations, please do tell us.

To register a complaint, please complete the Complaints Form, available on our website, and email to A member of staff will acknowledge receipt within two working days.

Generally, we will need to investigate the complaint and contact directly the service provider in question; we may require further information from you regarding your experience with the service.

With a view to making sure standards are kept as high as possible, we reserve the right to publish on our website details of complaints received and investigated, including your name.

Queries or comments about NRLA Membership and our services

Please contact us at

Data protection and use of personal data

The NRLA is committed to respecting your privacy and protecting the information you provide to us about you. We hold and process information about you in accordance with our Privacy Notice.

You warrant that all information provided by you (as part of the membership registration process or otherwise) is correct, accurate and not misleading.

All members who are landlords are reminded of their obligation to keep all information about their tenants secure and confidential.

Limitation of our liability

Every effort is made to ensure the accuracy of our newsletters, advice, library articles and any other journals or publications as we may make available to our members from time to time; however, neither we nor the authors can accept liability for errors and omissions within them.

The tenancy agreements and/or other related forms accessible via the NRLA Forms service on our website are template documents based on accepted good practice. We believe they are compliant with the relevant laws at the time of publication. However, they are no substitute for specific legal advice, which should be taken before reliance, adaptation or use.

In circumstances where you suffer loss or damage arising out of, or in connection with, any membership benefit or the provision of any products or services offered by us or third-party organisations through our website or otherwise (whether by virtue of being a member or not) to the extent permitted by law, we, other members of our group of companies and third parties connected to us accept no liability for this loss or damage and hereby expressly exclude

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Notwithstanding the above, if we are liable to you for any reason, our liability will be limited to the value of your annual NRLA membership fee.

These Membership T&Cs do not and shall not affect your statutory rights as a consumer.

Entire agreement

These Membership T&Cs override any other contrary terms or conditions in relation to any membership subscription between you and us.


We reserve the right to change the benefits that apply to your membership or these Membership T&Cs at any time but will endeavour to provide you with at least 14 days’ notice.

If you do not accept the proposed variation, you may terminate your membership within that notice period, without penalty, by letting us know in writing by post or email. If you serve us notice terminating your membership within the required period, we will refund you in respect of the unspent part of your membership fee, which we will pay to you within 30 days.

Otherwise, if you do not serve us with the required notice within the required period, the varied benefits and/or Membership T&Cs will become binding on you on expiry of the 14-day period.

Third parties

A person who is not party to these Membership T&Cs shall not have any rights, under or in connection with them, under the Contracts (Rights of Third Parties) Act 1999; except that any person who suffers loss as a result of, or arising from, any posting or other contribution you make on our website shall be entitled to enforce these Membership T&Cs against you directly.

Force majeure

Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot reasonably be planned for or avoided.

Communication and Service of notices

To reduce cost the NRLA will use electronic means to communicate with you, this includes sending information about your membership status, official notices and voting forms. By becoming a member, you agree to this, however if you wish to receive these items by postal means instead then please inform us.

The NRLA will have been deemed to have served notice by sending any communication to the last address or email address provided by you to us.

Governing law and jurisdiction

These Membership T&Cs are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

NRLA Membership Terms
Last updated: 03/04/2020 at 09:36 - 261.01 KB