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Complaints and Feedback

At the NLA we aim to provide an excellent service to all of our Members and Customers and to do everything in our power to ensure that you are satisfied with the service you receive. On the rare occasion that these standards are not met we welcome you to tell us about the issue enabling us to put things right and make improvements.

To help us help you and speed up the process, please visit the relevant page from the options below:

NLA Member Landlord

If your complaint relates to a member of the NLA (for example, if you are a tenant who is dissatisfied with their landlord), please Click Here.

UKALA Member Agent

If your complaint relates to a UKALA Agent Member please Click Here.

NLA Recognised Supplier

If you have used one of the NLA Recognised Suppliers and are not satisfied with the service please Click Here.

NLA Services

If your complaint is regarding any NLA provided service (e.g NLA Branded Services, Advice Line, Membership, etc..) or you would just like to provide us with any positive feedback please Click Here.