Prior to Joining the NLA in 2013, Renee began her career in housing for a Kent Local Authority approximately 12 years ago. In 2006, she moved into the social housing sector specialising in anti-social behaviour, gaining the CIH Level 4 Diploma in Housing Studies. She also obtained one of the first qualifications in anti-social behaviour, the BTEC 1st Diploma in neighbour nuisance and case working. In 2008, Renee worked for the Circle Anglia Group moving into tenancy management, leading and teaching a team of housing officers.
Renee is responsible for landlord development and accreditation, for both NLA and UKALA. She works with stakeholders to bring accreditation to the top of the agenda and the forefront of the minds of those that guide legislation and governance. As best practice she works hard to ensure that training and education is accessible and obtainable for landlords to keep up to date, where at all possible securing passporting arrangements with competitors and Local Authorities throught the UK. She manages content for both face-to-face and online training, updating and adding to the landlord library, and mentors a bank of trainers. Renee has undertaken further training to enhance her role of train the trainer skills, along with development of education content and developing eLearning.