Pauline Wilson

Senior Membership and Advice Line Manager

I started work at the NLA 22 years ago when it was the Small Landlords Association. I have always been involved in the membership side of the business and have seen this grow from 4,000 to over 30,000 members since starting!

As the Membership Team grew I became the Membership Manager responsible for making sure new members, renewal of membership and customer care issues were dealt with efficiently.