About the role

NLA Landlord Advisors need to have a keen interest in the private rented sector. Experience in dealing with tenants and private rented sector properties is necessary. The postholder will work on a busy telephone advice line as part of a team providing professional advice over the phone to our members. Flexible working hours with plenty of opportunity to work from home are available. 

About the team

The Advice Team sits within the Membership Service and Engagement directorate, and is responsible for providing general, practical advice from a legal perspective. We work closely with our policy and communications department and membership colleagues to share messaging and content with our members.

About the National Landlords Association 

The National Landlords Association (NLA) is the UK’s leading organisation for private-residential landlords with 40,000 landlord members, ranging from full-time landlords with large property portfolios to those with just a single letting. We campaign for the legitimate interests of landlords by seeking to influence decision-makers at all levels of government and by making landlords’ collective voice heard in the media. We seek to raise standards in the private-rented sector while aiming to ensure that landlords are aware of their statutory rights and responsibilities.  

We’re based in London (Southwark) and have a staff of 70 spread across the country. We’re working to increase our member engagement and grow our membership base.

We pride ourselves on being an open and collaborative organisation, allowing employees to grow and develop their skillsets. We’re committed to supporting staff to do what they do best every day. We have an active social calendar, and provide staff with a generous leave allowance, travel loans, childcare vouchers, pension scheme and flexible working arrangements.


Main responsibilities

·         To utilise NLA content to provide members with a consistent, informed response to queries

·         To actively listen and respond with practical, solutions-focused advice to provide supplemental information/resources to support the advice provided

·         To log details of calls for future reference

·         To utilise the appropriate method of contact (phone, text, email, chat) depending on persona identified or method of initiated query

·         To achieve high levels of satisfaction for each call

·         Be proficient in understanding legislative matters effecting the PRS

·         To initiate contact with members who have not utilised services of the NLA during their first year

·         To work hours as required by the NLA to meet member needs.


 Key skills and experience required

·         Understanding of Landlord & Tenant Law either current or historical in England and Wales

·         Knowledge of housing law in Scotland desirable

·         Experience of private rented sector either from working with local authority or letting agency

·         Experience of dealing with the public with regards to listening skills and resilience

·         Excellent telephone communication skills, ability to build a rapport and keenness to help others from an advisory capacity

·         Flexible, with the ability of working successfully both on own initiative and as part of a team

·         Good knowledge of MS office and similar packages, and able to work with and adapt to new technologies.

If you are interested, please apply to Pauline.wilson@landlords.org.uk and include your CV.