NLA Cookies Policy

Like many websites, the NLA website at (the “Website”) makes use of cookies. A cookie is a text-only string of information that is stored on your computer for a time via your web browser so that the Website can remember who you are. Cookies cannot be used by themselves to identify you personally, although they may be used to identify your IP address (numerical label assigned to each device). A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

The NLA uses three types of cookies on its Website:

  1. Session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave the Website; for example if you have something in a shopping cart it will stay in the cart until you leave the site
  2. Persistent cookies, which remain in the cookies file of your browser for longer (dependent of the lifetime of the specific cookie). These cookies are used to store information between visits to a site; for example login details.
  3. Third-party cookies, are cookies set with domains different from These are used to connect services. For example, Google remembers you visiting NLA so it appears when you search NLA.

Third party websites to which you may be redirected by whatever means from the NLA Website may also use cookies and details of these should be listed on their sites.

The NLA uses cookies to help it understand more about how the “Website” is used and to provide you with a more personalised web service. These are as follows with links to give you more information :

  • Google Analytics generates statistics about website use by means of cookies. The information generated relating to our website is used to create reports about the use of the website. Google’s privacy policy
  • NLA uses Google Adwords to advertise on the Google Ad network. This connects with Google Analytics to provide us with statistics on advertising performance and it allows NLA to remarketing ads to website users. Google Ad settings
  • Google DoubleClick generates more accurate and granular attribution modelling. The NLA have no control over these third party cookies; to find out we advise you visit Google’s Privacy Policy.
  • HotJar measures how users engage with the website, creating heat maps on what website links get the most interaction. HotJar’s privacy policy
  • The @nationalandlord Twitter stream features on our website, due to this if you are logged into Twitter in your browser or phone when visiting, Twitter tracks your engagement with NLA via cookies. Twitter’s privacy policy
  • The NLA uses Zendesk to manage the interactions with out members via the Advice Line and Membership and also the Member Guide, see Zendesk cookie policy for more details.

If you do not wish to receive cookies you can modify your web browser to refuse cookies or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of the NLA Website if cookies are disabled and the NLA recommends that you leave them switched on.

For more information about cookies and instructions on how to stop cookies being installed on your browser, visit

By using the NLA Website you agree to accept the NLA Cookie Policy and agree to make your own arrangements to modify your web browser to refuse cookies or to notify when you receive a new cookie. The NLA may change this Cookie Policy from time to time. It is your responsibility to check the Cookie Policy regularly. You will be deemed to have accepted any amendments to the Cookie Policy if you continue to make use of the Website after a change to the Cookie Policy has been made.